Holiday Rental FAQ
General Information About Vacation Rentals
What is a Holiday Rental Apartment?
What's the Difference Between a Holiday Apartment and a Hotel?
What's Included in Your Rental Fee?
The Booking Process
What Apartments / Villas Are on Offer?
How Do I Book an Apartment / Villa?
How Do I Confirm My Apartment / Villa Is Booked?
What Is a 3D Secure Payment?
The Apartment
Is Smoking Allowed in the Apartment or Villa?
Are Pets Allowed in the Apartment or Villa?
Are Parties Allowed in the Villa or Apartment?
Will the Apartment or Villa Be Shared With Other Guests?
Can More Guests Stay in the Apartment or Villa Than Specified on the Booking Form?
The Check In
When Are the Keys Received?
When Is Check in Time?
When Is Check Out Time?
What Is the Minimum Stay?
How Is Payment Accepted?
The Check Out
Are Meals / Beverages Included?
Are Towels and Bedding Included in the Rental Fee?
During My Stay
Who Should Be Called if There’s a Problem?
Who Should Be Called if Additional Cleaning Services Are Required?
After My Stay
Would I Have to Clean the Apartment or Villa When I Leave?
When Will the Deposit Be Returned?
Contact Details
Contact us should you have any queries concerning the establishments on our website and you will be assisted by one of our friendly and professional reservationists. Alternatively, should you have an establishment in South Africa that you would like to add to our listings for maximum exposure, it is free to join.